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SUPPORT TICKET SYSTEM
From Season 2024 on,
The validation server and the list of supported software serve the sole purpose of enabling national hang gliding and paragliding federations (NACs – National Airsport Control) that actively participate in the WXC to have their pilots' IGC files checked automatically. This ensures that software already in use and approved at national level also works in the FAI's international WXC.
A software approval can only be requested by the NAC that itself participates in the WXC, or its delegated National Association.
The NAC person responsible for the National XC Championship creates a ticket here and attaches a National Approval Document for the software, issued by the NAC or its delegated National Association and authenticated by a named NAC official.
The document is prepared in the manner of the approval documents for IGC Position Recorders (FAI/IGC: Position Recorders, including a specimen document).
(https://www.fai.org/page/igc-position-recorders)
It identifies the software by name, version, platform and manufacturer and confirms that the software is required to run the National XC Contest and complies with the Sporting Code and applicable CIVL rules.
The validation program must observe the CIVL IGC Vali Specification. This requirement applies to all requests.
Once the National Approval Document of an Attending Nation is on file, the software developer receives technical support via a ticket.
Requests from individual pilots about their scroring, cannot be considered and should be addressed to the responsible NAC.
Listing on the supported software page only confirms that the IGC files produced conform to the specification.
It is not a security certification of the software.
This change will not affect GNSS approved FAI Flight Recorders, or any software request from Season 2023 and earlier.
From Season 2023 on,
Pilot Support tickets are not accepted any more, and will be cancelled.
Simply please ask your National Administrator team first.
If needed, your National Administrator/Observer can create a ticket here.
If you do not know who is your National Administrator/Observer, ask your CIVL delegate, or look into your OnlineContest Sporting rules. Or check the web page where you upload your flights, for a proper contact.
Pilots without an attending National Contest can ask his delegate https://www.fai.org/page/civl-delegates.
General process,
Tickets in Status Waiting might be cancelled after 12 month waiting for Ticket creator response.
This service is a voluntary, unpaid project run by volunteers and is provided as is.
No legal entitlement to support, approval or listing arises from it.
PLEASE check our FAQ before submitting a Support Ticket !
NEW Most common Pilot Question: My XContest flights are missing at WXC...
is now answered at the FAQ XContest Section.
As a show of support, we ask that you leave powered by osTicket link to help spread the word. Thank you! -->
